FAQs

FAQ

Here are some of the frequently asked questions.

To provide you with the best customer experience , your feedback is greatly encouraged .If you have any questions please send us an email to support@genieclick.com

 

Q. Where is the product ship from? 

A. We ship from our partnered factories/warehouses located in China and US. So, please expect your items to be shipped separately (if you order more than one item) as different factories/warehouses specialize in different areas of manufacturing.

 

Q. How long will it take for my items to reach me?

A. It will usually take 10-20 days for all orders to arrive depends on item and warehouse.

 

Q. How long will it take to receive a tracking number?

A. It will usually take between 2-5 days.

 

Q. Where can I place an order from?

A. You can place the order from any country, we ship Worldwide. Just make sure the address are correct and reachable

 

Q. Is shipping cost really FREE?

A. Yes, shipping is free and we offer worldwide.

 

 Q. Where is you company located?

 A. Our base office located in Malaysia with partner office in US.

 

 Q. Will I receive a confirmation number when I place my order?

 A. Yes, all customers will receive an order number through email after the order are confirmed.

 

 Q. Who should I contact if I have a question with my order?

 A. All inquiries can be email to support@genieclick.com

 

 Q. What type of payment method i can use ?

 A. We accept all Major Credit Cards, Visa, Master card and Paypal.

  

Q. Is Checkout system on this site safe and secure?

 A. You can be absolutely sure that all purchases here are safe and secure.

 

 Q. If I enter my email address will you sell my information?

 A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our coupons.